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Do You Really Have Your Patients At Hello?

The New Patient Experience Program

Most dentists feel like they have won the race when a new patient walks through the door. It's true that a big hurdle has been overcome, but will that patient return regularly, refer you to others and bring in their family?

Far too often we see great new patient numbers and poor treatment acceptance or worse, they never come back. The cost for you to acquire a new patient is very expensive, so why not make the most with those patients who are calling you?

Franek Consulting has been coaching dentists for the past 11 years on how to make the most out of their practices, and now offers an "a la carte" solution for those dentists who want to retain existing and future patients, without the need to hire a full-time dental consultant.

Step #1 - Inbound New Patient Calls-Be A Fly On The Wall

The new patient call is your first opportunity to gain a patient for life. We estimate the average practice loses 30-50% of these potential patients by the end of this phone call? How many times a day does someone call, ask a few questions and then end with "I'll think about it" or a "Need to ask my spouse first" before making an appointment? Countless times a year, your staff loses potential patients to bad phone skills.

Ever wish you could know exactly what your staff up front is telling these new patients? Want to be a "Fly on the wall"?

Franek Consulting offers a FREE, no commitment way to do just that; with our 15-Point Score Card and recorded call, we can increase your new patient numbers, in turn build your business faster and boost profits. Simple, fast and effective. You finally get to know the truth about what is being said while you are busy working hard in the chair.

After the call has been made, you simply receive the recording in your email box within minutes. Listen to it and call us if you think there is room for improvement. It's that simple.

Step #2 - Implementation of the NPE(New Patient Experience)

After making three new patient calls/recordings, Franek Consulting compiles the score cards, asks you a few questions and creates scripting specific to your practices needs. Then you have a choice, we can simply email the scripts to you for implementation or we can schedule a practice visit with Kimberley Franek. Our visits include script revisions as needed, staff training, real-time call demonstrations, role-playing, waiting room review/critique, patient retention review and Q&A. You choose if the visit is one or two days, depending on need. We will then follow up with your practice for three months to ensure proper implementation, providing you with at least three new patient recordings.

Step # 3 - Increased Profits

Lets say you receive 70 new patient calls per month, 40 are being scheduled. If we can help your staff to schedule an additional 10 or 15 of those calls per month, your practice growth by patients is increased 20-30% in just a few days! This training is priceless and our fees may be less than you think. You have nothing to lose, call us today.

For your free recording, simply sign-up for our newsletter! If you are already a subscriber and have not received your free recorded new patient call, shoot us an email and we will get it to you within two business days.

Profits are literally walking out your door right now, don't wait another day!

 

Call or email us now to receive your FREE new patient call recording!
512-619-5590 or mfranek@franekconsulting.com

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Kimberley Franek  I  kfranek@franekconsulting.com

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